General conditions


TERMS  AND CONDITIONS

PRICE

The price you pay for your stay is the one you agree when you book, even if the price changes on the website ( increase or decrease) you'll pay the agreeded price.

TENANT'S RESPONSIBILITY

When you book you declare and  comfirm that you are aware about the property's characterist you have booked: size, location, layout of the property , amenities and equipments.

BOOKING CONDITIONS

The booking is comfirmed only if we receive the payment in advance ( 30% of the total price) and you have filled the on line check - in. At arrival we require the balance payment and the sign of the booking contract and the GDPR document.

CHECK-IN 

The check-in address is Via Itri 45, Sperlonga, at our headquarters. Check-in time is from 4pm to 9 pm, after 9 pm there's a surcharge of € 30, the client must inform us about it  in advance. Based on our availabilities we can agree in advance an early check-in.

CHECK-OUT

the Check-out day you have to leave  within 10 am . In case of an anticipated departure no reimbursement will be recognized.Based on our availabilities we can agree in advance a late  check-out that has a variable cost.

DAMAGE DEPOSIT

When you book or at arrival we equire a credit card number as guarantee for damages or if the property will be left in poor conditions. We remind you that the kitchen and the dishes have to be left clean and tidy and the garbage has to be collected following the instruction we give you at arrival. Otherwise we will charg from the credit card an  additional cleaning fee.

 PROPERTY'S CONDITIONS

The Tenant will have to inform Sperlongaresort about any possible defects or problems related to the apartment or to furniture within 24 hours since the collection of the keys and he/she is obliged to give Sperlongaresort the time needed to solve the problem. In lack of this communication, the apartment and the furniture in it are supposed to be given in working order, and the Tenant is not allowed to ask for any kind of refund or compensation. In any case, the Tenant will not be allowed to have any refund or compensation for any dispute presented after the end of the stay.

 CANCELLATION POLICY

Cancellation: 30 days before arrival Penalty: 50 Euro processing fee. The 50 Euro processing fee will be retained from the downpayment. You will be reimbursed by bank wire for the difference . 

 Cancellation between 30 days and arrival day: Penalty: Total amount of the  paymwent in advance. Sperlongaresort will keep the total amount of your paid advance fee.

SARS-CoV-2 CANCELLATION SPECIAL POLICIES:

Total downpayment will be totally  refunded if the Italian government restrictions concern travellers  from abroad and in case the guest demonstrates he has contracted SARS-CoV-2

If you cancel at arrival or during your stay you have to pay the 100% of the rental rate.

NUMBER OF PERSONS

 Clients cannot bring a party that exceeds the number of people stated in the booking confirmation, unless you inform  immediately Sperlongaresort.

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